The Nigeria Customs Service has showcased its impact-focused reform communication model at a global forum.
The presentation took place at the 17th Capacity Building Committee Session of the World Customs Organization in Brussels.
The session was held at the WCO Headquarters from February 25 to 27, 2026.
The National Public Relations Officer of the Service, Abdullahi Maiwada, delivered the presentation.
His paper focused on communicating reform outcomes with clarity, evidence, and measurable impact.
Maiwada said the Service has shifted from routine reporting to evidence-based storytelling.
According to him, the approach aligns with reforms led by the Comptroller-General, Adewale Adeniyi.
Using the Time Release Study, he said data tools exposed systemic idle time as a major delay factor.
This, he explained, strengthened shared accountability across the trade ecosystem.
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On Advance Ruling, Maiwada said 83 rulings were issued in 2025.
Registered accounts rose by 188.3 percent between 2024 and 2025.
He added that Advance Ruling contributed 2.9 percent of total revenue in 2025.
Maiwada also highlighted progress under the Authorised Economic Operator programme.
About 120 companies have received full certification, he disclosed.
He said 3,270 officers were trained nationwide as AEO Champions.
Maiwada referenced the B’Odogwu Customs system as a digital transformation milestone.
He also highlighted the Customs Integrity Perception Survey as a trust-building tool.
He urged Customs administrations to integrate communication early in reform design.
Nigeria later nominated China’s LI Yan as Chair of the next Committee session.
The nomination received unanimous support from all delegates.
